With over 25 years of frontline experience Tom Shay is America's leading small business
management
expert. He's a "Must Have" for your next event.
The
top 10 things to say to customers
1.
I want your business
2. We will take care of it right away
3. Thanks for your business
4. We want to make you happy
5. What else can I do for you?
6. We will do this for no charge
7. I havent spoken to you lately and just called to say hello
8. This is my home phone number. Call if I can be of assistance.
9. Here is a free sample, please try this new product.
10. Can I take that to the car for you?
11. You have my undivided attention
(There is 11 on the list, because you should always give more than
you promise)
Click on Bottom 10 to
see the expressions customers usually hear
Click
on Instructions
to see the explanation of how to play the Top Ten/Bottom Ten Sales
Skills game
DECEMBER 2024 Have the Small Business Advisories and News sent to your inbox. Subscribe HERE
Past our announcement that the December newsletter starts our 26th year, we are discussing what is and what is not a problem.
Starting with, all these announced closings of retail operations is not a problem indicative of retail. It is an indicator of chain stores trying to correct the problems they previously made.
Article of the Month
We came across a solution of tasks not getting done as well as tasks not done correctly. We created an owner's manual for our business. Details in the Article of the Month.
Book of the Month
Atomic Habits by James Clear. Have you ever caught yourself saying that you had gotten out of the habit of doing something? Perhaps it is something you need to continue to do? This book can be applicable to personal and business life.
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With over 25 years of frontline experience Tom Shay is America's leading Small Business
Management
Expert. He's a "Must Have" for your next event.
Whose job is this, anyway? Have you heard that before? The December Small Business Article of the Month offers ideas from those who have found solutions.
Past our announcement that the December newsletter starts our 26th year, we are discussing what is and what is not a problem.
Starting with, all these announced closings of retail operations is not a problem indicative of retail. It is an indicator of chain stores trying to correct the problems they previously made.
Article of the Month
We came across a solution of tasks not getting done as well as tasks not done correctly. We created an owner's manual for our business. Details in the Article of the Month.
Book of the Month
Atomic Habits by James Clear. Have you ever caught yourself saying that you had gotten out of the habit of doing something? Perhaps it is something you need to continue to do? This book can be applicable to personal and business life.