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With over 25 years of frontline experience Tom Shay is America's leading small business management expert. He's a "Must Have" for your next event.

The top 10 things to say to customers

1. I want your business
2. We will take care of it right away
3. Thanks for your business
4. We want to make you happy
5. What else can I do for you?
6. We will do this for no charge
7. I haven’t spoken to you lately and just called to say hello
8. This is my home phone number. Call if I can be of assistance.
9. Here is a free sample, please try this new product.
10. Can I take that to the car for you?
11. You have my undivided attention
(There is 11 on the list, because you should always give more than you promise)


Click on Bottom 10 to see the expressions customers usually hear

Click on Instructions to see the explanation of how to play the Top Ten/Bottom Ten Sales Skills game

 

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©1998-2025 Profits Plus Solutions, Inc.
Tom Shay
PO Box 128
Dardanelle, AR 72834

(727)823-7205

APRIL 2025
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BOOK US

With over 25 years of frontline experience Tom Shay is America's leading Small Business Management Expert. He's a "Must Have" for your next event.

Small Business

Advisories

Have you ever said to an employee, "Do you know how much that costs"?

Their answer is no, and that could be a problem for your business. The April Small Business Advisory discusses sharing financial information.

Small Business

News

 

Top Story

Some people are proactive; others are reactive. What do each say about your management style?


Article of the Month

We look at a study of banks in determining if you are selling 5 to 1 or 1 to five. It is important to your business.


Book of the Month

Who knew? Jay Z is more of an entrepreneur than a rapper. The book is, "Empire State of Mind: How Jay Z Went from Street Corner to Corner Office".