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With over 25 years of frontline experience Tom Shay is America's leading small business management expert. He's a "Must Have" for your next event.

The top 10 things to say to customers

1. I want your business
2. We will take care of it right away
3. Thanks for your business
4. We want to make you happy
5. What else can I do for you?
6. We will do this for no charge
7. I haven’t spoken to you lately and just called to say hello
8. This is my home phone number. Call if I can be of assistance.
9. Here is a free sample, please try this new product.
10. Can I take that to the car for you?
11. You have my undivided attention
(There is 11 on the list, because you should always give more than you promise)


Click on Bottom 10 to see the expressions customers usually hear

Click on Instructions to see the explanation of how to play the Top Ten/Bottom Ten Sales Skills game

 

PROFITS PLUS, FOUNDER OF...

 

©1998-2026 Profits Plus Solutions, Inc.
Tom Shay
PO Box 128
Dardanelle, AR 72834

(727)823-7205

AUGUST 2026
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Small Business

AdvisoriES


The July Advisory pushes further into the skill of being a masterful salesperson. In your small business, do you have salespeople or just people that take orders and ring up sales?

Small Business

NewS

Top Story

GUEST - While some businesses use that word in place of saying "customer", we share how the word can separate your business from others businesses.

Article of the Month

When you were young, did you ever have someone tell you to not get an attitude? The article of the month tells of the right way to have an attitude that can help your business.


Book of the Month

Dream Manager - Every person who comes to a new job has a dream of what that job can do for them. Are you helping your employees with fulfilling their dream?

All this plus the Internet Tool for Your Business and a staff incentive idea for your business.

BOOK US

With over 25 years of frontline experience Tom Shay is America's leading Small Business Management Expert. He's a "Must Have" for your next event.

Small Business

Advisories

The July Advisory pushes further into the skill of being a masterful salesperson. In your small business, do you have salespeople or just people that take orders and ring up sales?

Small Business

News

 

Top Story

GUEST - While some businesses use that word in place of saying "customer", we share how the word can separate your business from others businesses.


Article of the Month

When you were young, did you ever have someone tell you to not get an attitude? The article of the month tells of the right way to have an attitude that can help your business.


Book of the Month

Dream Manager - Every person who comes to a new job has a dream of what that job can do for them. Are you helping your employees with fulfilling their dream?

 

All this plus the Internet Tool for Your Business and a staff incentive idea for your business.