The bottom ten things customers frequently hear

1. Do you want me to ring that up for you?
2. Can I help you?
3. Is there anything else?
4. Is that to go? Is that to eat here? (fast food)
5. My name is Bob. Let me know if there is anything you need.
6. I don’t usually work in this department.
7. I don’t know who would have told you that.
8. You’ll have to fill out this form to exchange that.
9. You’ll have to come back when the manager is here.
10. That’s not my job.
11. "Do you carry the <name of item>? Uhhh, No. "Do you know what a <name of item> is?" Is it like a .....?
12. [They say nothing at all]

Click on Top 10 to see the expressions customers never hear

Click on Instructions to see the explanation of how to play the Top Ten/Bottom Ten Sales Skills game