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With over 25 years of frontline experience Tom Shay is America's leading small business management expert. He's a "Must Have" for your next event.

 
December 2011
Volume 13 Issue 1

Article of the Month

Promoting your charge accounts
by
Tom Shay

There are two sides to the argument of your business having what is commonly referred to as 'house charge accounts'. These are the individuals and businesses that make purchases at your business and you send them a bill at the end of the month.

The first argument says a charge account builds customer loyalty. The opposing argument says the money you are waiting for the customer to pay you could instead be used for inventory.

Read through this article and see if charge accounts can be a tool you can use to build your business or if you should not have them.

Click on Article of the Month to read this article.

Book of the Month

When Generations Collide
by Lynne C. Lancaster

A survey says that 65% of respondents report that generation gaps make it hard to get things done.

Couldn't we just let the boss rule, and everyone had to adapt to the style of the boss? While there are many businesses that try that style, I am still looking for the business in which that style works.

Take a look at what Ms. Lancaster has to say about how you can do a better job of understanding each of the age groups and getting them to work better together.

Click on Book Referral to see the list of small business books we have found that may be helpful to your business.




 

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Dardanelle, AR
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Business Advisory

December - the old and new

The new is that our December issue is the first of volume 13 with the e-ret@iler. It was December 1999 when the first was written and sent to a small number of business owners in North America. The number of recipients has grown in number and now includes many from around the world.

This is but one voice for the small business. Groups like BALLE, AMIBA, Independent We Stand, and many more are a part of the 'choir' that speaks loudly for the small business. My suggestion is that you make a New Year resolution to be an active part of an organization that promotes the independents within your community.

The old is my brief moment to reflect on the year coming quickly to an end. Thanks to all of you for taking the time to read this monthly newsletter. Thanks to you who participate in the free monthly conference calls. Thanks to you who subscribe to our free monthly Small Business Advisory articles. Thanks to you who call or write with questions and comments. Thanks to you who attend the educational sessions I have the opportunity to teach.

Thanks for being a small business and doing what you do.

$$$$$$

Magic Santa Dust

The link to Magic Santa Dust will share a story about a business that created a special event to help families celebrate Christmas. The promotion is easy and very inexpensive to implement. Once you start the promotion, expect people to tell others about your business.

You could get the viral marketing aspect of Magic Santa Dust going by way of Facebook, Twitter, your blog, or your newsletter.

Thanks to my good friend D. Wendal Attig, for having shared the story.

$$$$$$

E-ret@iler conversations conference calls are back for December. We are meeting on Thursday, December 8 at 8pm eastern. During our discussion we are going to attempt to dislodge all those strange terms that accountants use. This information is useless unless you know what it relates to and more importantly where you should make changes in your business so that you are more profitable.

In preparation, let me invite you to think about what you have heard from your accountant and what you do not understand that the accountant is talking about. Send those questions and concerns to me. We will attempt to answer all those questions during that Call.

E-ret@iler conversations

 

Internet Tip of The Month

Accounts Receivable Turnover Calculator

Following up on the theme as set forth with the article of the month, it is important for a business to understand how well they are doing with the collection of the receivables. As the name implies, this calculator is the 'inventory turn' of accounts receivable.

If the business does not carefully monitor the receivables and their turnover, the business will find itself becoming a 'bank' offering interest free loans to the customers.

Accounts Receivable Turnover Calculator


The Power Promoting Idea of the Month

Recognize and award your customers

We watched a business that made the most out of being an active part of their community. Throughout the year this business kept track of all the neat things that happened within their community, and especially the people that made things happen.

Each year this business, in conjunction with the local media, recognizes the efforts made within the community. The event is held at a locally owned restaurant, the plaques come from a local trophy shop, the decorations from a local shop and the community as a whole celebrates the efforts of many individuals.

 

 


APRIL 2024
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Small Business

AdvisorieS

"What's your score"? is the name of the April Small Business Advisory. This provides an introduction to our return on investment calculator. It is a great way to understand how well the investment you have in your small business is working for you.

Small Business

News

Top Story

We believe Thursday, April 25 is an important annual celebration for small businesses. While the name of the celebration has varied over the years, the focus is for us to take kids to work with us.

 

This is important for the kids to see what it is we do. They definitely are not going to learn about it in school. Reading the April Small Business News you will see an example from community pharmacists that emphasizes it is up to us as small business owners to introduce kids to what we do.


Article of the Month

While titled, "If not price", the April Article of the Month is asking the question about the focus of your small business in attracting and keeping customers.

 

If there is not something very special about your business, then the only attraction to your businessis that of a low price.


Book of the Month

"The plan as you go business plan" is the April book of the month. The author is Tim Berry who has also created software on the same topic.

 

I do not agree with the concept of "fill in the blank" or "create the plan as you need it" because my experience has been that you do not have as strong as a connection and understanding to your business plan unless you do it yourself and you dedicate the time to create it.

BOOK US

With over 25 years of frontline experience Tom Shay is America's leading Small Business Management Expert. He's a "Must Have" for your next event.

Small Business

Advisories

"What's your score"? is the name of the April Small Business Advisory. This provides an introduction to our return on investment calculator. It is a great way to understand how well the investment you have in your small business is working for you.

Small Business

News

 

Top Story

We believe Thursday, April 25 is an important annual celebration for small businesses. While the name of the celebration has varied over the years, the focus is for us to take kids to work with us.

 

This is important for the kids to see what it is we do. They definitely are not going to learn about it in school. Reading the April Small Business News you will see an example from community pharmacists that emphasizes it is up to us as small business owners to introduce kids to what we do.


Article of the Month

While titled, "If not price", the April Article of the Month is asking the question about the focus of your small business in attracting and keeping customers.

 

If there is not something very special about your business, then the only attraction to your businessis that of a low price.


Book of the Month

"The plan as you go business plan" is the April book of the month. The author is Tim Berry who has also created software on the same topic.

 

I do not agree with the concept of "fill in the blank" or "create the plan as you need it" because my experience has been that you do not have as strong as a connection and understanding to your business plan unless you do it yourself and you dedicate the time to create it.