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When dealing with a customer, we are working to convey a message. We do so, but so little of the message is conveyed with words. 8% of our message is conveyed with words, 37% of the message is conveyed with the tone of our voice,and 55% of the message is conveyed with our body language. These photos show the message we convey by the way we present ourselves to our customers. I
am open 
PROFITS PLUS, FOUNDER OF...
©1998-2025 Profits Plus Solutions, Inc. |
JUNE 2025
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With over 25 years of frontline experience Tom Shay is America's leading Small Business Management Expert. He's a "Must Have" for your next event.
Small Business
A contemporary definition of management by crisis is "making decisions according to the problems at hand, many of which did not exist when you go to work each morning." How are you doing?
Small Business
July 1 marks the start of Independent Retailer Month. This will be the 23rd year. We tell the how and why we created Independent Retailer Month. And, why we believe you cannot shame customers into shopping with you.
The second part of "Traits of the great" as we look at ideas of what we have learned from the great small business owners.
With Warren Buffet retiring, we thought it appropriate for our book of the month to be, "Warren Buffet - The Sage of Omaha". What he shares can be applicable to our small business.
