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With over 25 years of frontline experience Tom Shay is America's leading small business management expert. He's a "Must Have" for your next event.

This seminar presents solid, tried and proven ideas that businesses can examine and utilize as they develop that "always do business here first!" feeling with their customer.

During this seminar, Tom presents ideas for:
* Identifying what type of business you should be
* Recognizing the five types of customers and knowing which type you want
* Developing the customer service techniques that customers crave
* Providing the five qualities every customer wants
* Fulfilling the customer's equation for value
* Determining the proper strategy for your business

Presentation Notes | Audio

Powerpoint of "Your customer doesn't live here anymore!"

 

PROFITS PLUS, FOUNDER OF...

 

©1998-2025 Profits Plus Solutions, Inc.
Tom Shay
PO Box 128
Dardanelle, AR 72834
(727)823-7205

JUNE 2025
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What he shares can be applicable to our small business.
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BOOK US

With over 25 years of frontline experience Tom Shay is America's leading Small Business Management Expert. He's a "Must Have" for your next event.

Small Business

Advisories

A contemporary definition of management by crisis is "making decisions according to the problems at hand, many of which did not exist when you go to work each morning." How are you doing?

Small Business

News

 

Top Story

July 1 marks the start of Independent Retailer Month. This will be the 23rd year. We tell the how and why we created Independent Retailer Month. And, why we believe you cannot shame customers into shopping with you.


Article of the Month

The second part of "Traits of the great" as we look at ideas of what we have learned from the great small business owners.


Book of the Month

With Warren Buffet retiring, we thought it appropriate for our book of the month to be, "Warren Buffet - The Sage of Omaha". What he shares can be applicable to our small business.