Ten Steps to Watching
the Future
Preparing for challenges in a tough economy
A recent article in USA Today,
interviewed a gentleman that was a management consultant to some
of America's largest corporations. The premise for the interview
was to restate his belief that hard times are soon on the horizon,
and list his suggested plan of action. And while the advice was directed
to major corporations, the same ideas, in a slightly different version
could be applied to small business everywhere.
As you examine these ten ideas,
consider the sound advice they represent. Whether the consultant
is right, or hopefully very wrong, does not matter. The list of
ten tasks represent ideas that a business wanting to start a new
year on sound footing would
do well to heed.
The consultant's first point
was to state you should share your vision for the future of your
business. Share your vision, (do make sure it is a positive vision),
with your customers, your employees, and your fellow merchants. Everyone
wants to be with a winner.
Surely you have seen or heard
repeated stories of superstar athletes who have said they would
rather have the opportunity to play for a championship as compared
to having more dollars while playing for a team that had no chance
of winning. Even though you are not a professional sports team,
the same rule applies.
The second suggestion was that
you communicate with your employees and your suppliers. These two
groups of people have a vested interest in the future of your business,
and want to see that you are in a positive position in the foreseeable
and long range future. If they do not know what is happening they
can only assume, and unfortunately they will likely assume the
worst.
The third point is to watch
for the signs of change in the overall business atmosphere. Ask
the grocery store owner or manager nearby, the pharmacist, other
merchants in your trade area, as well as other merchants in your
industry. Ask the representatives of your vendors. Each of these
individuals is in a position to provide you with invaluable insight.
See if the trends in their business are similar to those in your
business and your industry, and what they are doing to handle the
changes.
Fourth, watch your cashflow.
The times of tremendous sales increase, as well as down economic
times, are equally hazardous times for your cash flow. Lack of cash
flow is the number one reason businesses fail, regardless of the
status of the economy.
Monitor your cash position
for each of the next twelve months. You can get a good idea of
where your business is going by examining the financial statements
of the last couple of years. You can easily create a cashflow
chart which will assist you in making plans so that you can take
advantage of all the opportunities before you.
The fifth idea is
something that should be done at all times; Spend more time servicing
your current customers. At any time, it is an economically sound
policy. It costs $20 to obtain a new customer, but only $4 to keep
a current customer. Endear yourself to your customers, and they
will do likewise.
Sixth, look at the goods and
services that you are currently offering. Too often, retailers fall
in love with their merchandise. If you have those which were added
during the recent months or years, and you have not received the
return that you anticipated, it may be time to redirect your finances
and time to other more profitable areas.
The seventh idea is an
expansion yet a contrast to the previous one. There may be opportunities
that your business could consider adding. If you examine some of
the best merchants, and the unique product and goods combination
that they offer, you will often find that this combination came
about when another merchant in town closed or discontinued products
or services.
Point number eight is to suggest
you review all of your expenses on a line by line basis. Just as
you are reviewing the goods and services that you offer, an examination
of all expenses, detecting and eliminating
all of the marginal ones will do much towards keeping your cashflow
in a strong position. If you could eliminate $100 each month from
your expenses, you have accomplished the same results for the bottom
line of a typical business as you would by increasing sales by $40,000.
Ninth, pay attention to your
employees. While we have already discussed keeping them in the communication
loop, this may be an ideal time to show your support to them by
making sure that they have the appropriate tools to complete their
tasks. Creating, or updating your incentive programs for your employees
is an excellent way of showing them that you are a team and that
you value their efforts.
The tenth idea is to review
the methods you use for ordering and receiving your goods. Examine
the hypothetical supply pipeline, and make sure that you are maximizing
the "just
in time" theory. This is not to suggest that you begin to decrease
your inventory levels. Steadily decreasing inventory levels are
a sure sign to customers and employees that there is reason for
concern.
If nothing else, with the unsettled
financial markets that have existed since last summer, this is an
opportune time to take this ten point check of your business to
make sure that you are financially strong for the opportunities
that are before us, and financially solid for the amount of time
they will last.