Facing Your
Fear
In the Face of Competition
You have worked for years to
grow your business into one of which you can be proud of, while
making a very comfortable living. During this time, you have been
able to acquire and feature several top lines of swimwear. And,
these lines are exclusively yours for a good sized geographical
area. You know that you have developed a loyal customer base;
so much to the point that when one of your exclusive swimwear
lines has a print ad in a national magazine or when a celebrity
is shown wearing one of the suits, your phone rings and people come in the door looking to buy.
Then one day, you go to market
and have a sales representative tell you about a new store that
is going to open in your town or area. While you have heard the
name of this store before, you ask questions of the sales representative
to learn more about your new competitor. As you continue through
the market, you ask more and more people about the competitor.
Unfortunately, the things you are hearing about them are not the
things you want to hear.
You are told about how they
have a tremendous grand opening, that their store is fabulously
appointed, and they use all the things you have read about in this magazine
as being the best in store design. This will truly be a competitor.
You may even meet another shop
owner who will tell you a tremendous "tale
of horrors" of how the new dealer has a tremendous reputation;
so much a reputation that people will walk into your business
and ask how you are going to survive with the new competition
in town. They may even be a business that is very Internet savvy.
Is it time to begin shaking
in your boots and worrying about what is going to happen to you?
Absolutely not!
While no one is going to promise
that you are not going to feel the effect of the new competition,
we can help you in gaining a level of comfort and working towards
your minimizing the challenges for your customers. Let's begin hearing what other experts have said; "Stay
confident and focused on your goals."
While you shouldn't
worry about the competition, you should know who they are, what
they sell, and how they do it. Answering these questions can be
as easy as driving to their current location and observe their
store. You will probably want to note their store hours, product
lines, the ambiance of the store, and how they treat their customers.
If they have a mailing list, be sure to have a friend or family
member sign onto the list so that you can keep up with their advertising
efforts.
Knowing what the competition
is doing, as you return to your business, remember something other experts have said, "Concentrate on your business. Have a structured plan for success." Let's
take a look at a checklist of how you should make sure you are focused
on your goals, and that they are achievable.
Because most every
new business makes a splash as they enter a market, you should expect
that customers will want to take a look at the new shop. Depending
on the competition, this could mean a decreased customer count in
your store for as little as a week to as much as a season. Expecting
the best but preparing for the worst, make sure you are utilizing
a cashflow chart.
If you
do not have one, ask your accountant to help you create one. A
cashflow chart will look somewhat like a cross between your income
statement and your balance sheet with one major difference. The
numbers on the chart will be the projections for the next twelve
months. It is important for you to be secure in knowing your financial
strength so that you can weather the storm - no matter how small
or large, short or long.
This one area of concern being
covered, Debbie's statement about a structured plan bears additional
comment and these three questions for you.
Do you have a mailing
list of your customers? This is your most valuable asset within
your business. And, knowing brand preferences of your customers
will most definitely multiply the value of this information. For
an easy way of managing the information, look at using some customer relationship software programs. This technology will allow you to easily track
your customers, their purchases, and more importantly keep in touch
with your customers. While it will be only natural for your customers
to visit the new store, it is a perceived lack of concern by the
first store that often causes customers to change their store loyalty. Some POS systems incorporate these tools within their programs.
Are your hours convenient? If
your business is dependent on those individuals who work for a living,
your being open from 9am to 5pm Monday through Saturday, only allows
these customers the eight hours on Saturday to shop with you.
Are
you talking to your customers? Many stores perform customer surveys
on a regular basis. Perhaps the most important information you
could gain is to ask what else, and where else, your customers are
buying accessories. This might lead you to consider carrying hats,
oversized towels, sunscreen, sunglasses, or beach shoes. These may
be items that you are forcing your customer to go elsewhere to purchase.
Answering these questions to
you, and your customer's satisfaction should do everything possible,
and necessary to minimize the affect of the arrival of a new competitor.
An old adage states, "A
dog with a full food bowl does not go looking at other dog's food
bowls." You are doing the same with your customers; filling
all of their needs. And by doing that, as another expert says, "you
don't have time to worry about the competition".