Last Minute Christmas
Sales Ideas
15 Last Minute Ideas for
Making Music at the Register
You look at the calendar and
wonder if you have done everything possible to have a Christmas
season as profitable as last year's season. And yet, if you do
think of anything else to do, you realize it will have to be something
you can create with a minimal amount of time and effort. Visiting
with dealers from around the country, here is our list if fifteen
last minute ideas to help your music store make more music at
the register this season.
Each of the ideas has been time
tested and proven by these and other retailers. It is up to you
to select those, which you and your employees can implement and
enjoy, as well being ideas which your customers will respond to
and enjoy. The important thing is to ask yourself if you have done
everything possible, and if not, act now to make this the best Christmas
selling season your store has ever had.
#1. Call
a local mall to see if they have any kiosks which are not rented.
As this is a last minute event, you may be able to negotiate a
great price on space which otherwise will go empty. As the kiosk
has limited space, you should show only products which are impulse
purchases and have good margins. (See idea number two for some
great suggestions of items you could have in your kiosk).
You
should also create a newsletter or flyer telling the customers
about the full selection of merchandise in your store, and provide
a coupon on the flyer which will further entice customers to make
the trip to your store.
#2. "We
will be creating our own stocking stuffers", says Chuck Blesch
of Sigler Music in Fort Smith, Arkansas. "For guitars, we
will have a complete stocking stuffer package which will have
strings, picks, polish, a strap, stand, and capo. There will also
be a guitar stocking stuffer which will not have as many items
so as to appeal to someone on a budget."
Sigler's will
also have a keyboard package which will contain a keyboard stand,
seat, a/c adapter, headphones, and a sustain pedal. Their microphone
package will contain a microphone, cord stand, and a windscreen.
And of the stocking stuffer packages can be customized to the
needs and price level of any customer.
#3. Entertain
the customer. Eric Burgess, manager of Alpha Music in Virginia
Beach, Va. noted that the week of Thanksgiving is their cutoff
date to be able to get a last minute newsletter into the hands
of their customers. Their mailing list is of the size most retailers
would dream of having, with some 25,000 people receiving the newsletter
each quarter.
Burgess describes Alpha Rock
as a "rock
shop", with all the necessities for a group. One of the promotions
they have utilized in the past has been a "famous musician" day. "We
would try a Jimi Hendrix event, having a small backup band, and
inviting customers to do their best Hendrix imitation. For a prize,
we would probably give away a Stratocaster".
#4. Look
for last minute specials in advertising from radio and television
stations. You may find a station having lost a sponsor for an
event, willing to provide you with a special price for the advertising
time. This possible opportunity should also alert you to checking
with vendors to find the amount of co-op advertising money they
have available for you.
#5. Gain
some free advertising with local music groups and a nearby mall.
Offer to provide the area mall with free Christmas music each
evening, with the mall providing the advertising. You can then
contact groups and choirs which do business with you, and offer
them the opportunity to be seen by the many customers who shop
in the mall. As a thank you gift to each of the performing groups,
you can give them a gift certificate to shop in your store.
#6. Bake
cookies for your customers. You can surprise your customers, and
even make a few extra dollars by adding an Otis Spunkmeyer cookie
selection for the holiday season. For a small deposit, Spunkmeyer
will provide you with many varieties of cookies and the necessary
accessories such as the oven, cookie bags, display rack, and tools.
Spunkmeyer cookies can be reached at 1-888-ask-otis.
#7. Support
local charities. Contacting the organization to ask what their
need are, allows you to easily tie into their efforts, and receive
promotion of your business through their newsletter, as well as
through the free advertising they receive through the media. For
example, you can offer a discount on purchases over $50, when
a customer brings in canned goods for the local food bank, invite
the Salvation Army to have a kettle in front of your store, or
provide a small gift certificate for each person who donates to
the local blood bank.
A similar promotion would also
work well with the toy drive. Phone calls to each of the groups
is all it takes to get started. People who are supporters of these
charities are well know to shop where their organization benefits.
Terri Sunderland of Lentine's Music in Akron, Ohio suggests contacting
all of the local radio stations and invite them to use your store
as a drop off point for donations.
#8. Help
a church group raise funds. Many stores report Sunday afternoon
shoppers are more often "just looking" than buying.
To create a reason for Sunday afternoon shopping, one owner contacted
each of the local churches offering to help them raise money.
Parishioners were invited to bring a church bulletin in as they
do their shopping.
When the make a purchase, the
cashier would take the bulletin and write on the cover, the total
amount of the purchase. The store would then total the purchases
made through each church, and donate 10% of the Sunday afternoon
purchases to the church. This store owner said you could easily
tell which churches promoted their participation, as there were
sizeable donations made to them.
#9. Keep
the customer coming back. Bill Findeison, owner of Bringe Music
in St. Petersburg, Fl. know the value of looking for the continual
sale. "We have many people making a purchase of a keyboard,
horn, or string instrument, as a Christmas gift. We offer a package
deal, which provides the recipient of the gift with lessons and
waives our usual $10 school of music registration fee. This way
we are able to get the end user into our business after Christmas,
and provide us with the opportunity of introducing the various accessories."
#10. Have
a "Dutch auction". Any store than has been open for
more than six months is sure to have merchandise which has lost
its' appeal. A dutch auction is an easy method of clearing the
merchandise during the Christmas season. Begin by making the merchandise
appear as desirable as possible. This would include repairing
any torn packaging, and putting a new price tag on the item. Put
all of the Dutch auction items in one location, with a sign explaining
how the sale will work. The first Monday of the sale, all items
are 20% off their tagged price, and remain at that price for one
week.
The following Monday, the sign
changes to announce all items are 30% off the tagged price for another
week. And with each of the Mondays until Christmas, the price changes
to reflect an additional 10% off. Retailers who have followed this
method report customers return to the store more frequently checking
to see if the items they are interested in are still on the table.
#11. Findeison
suggested having a guitar day. While the promotional day has been
held in April each year for Bringe Music, the technique would
work for a Christmas promotion. By way of a newspaper ad, and
the flyers handed to their 400 plus music students each week,
Bringe sets aside one Saturday offering free restringing of any
guitar.
To take advantage of this offer,
all the customer has to do is bring their guitar in. To keep the
customers in the store, there is a stipulation that all customers
must wait for their guitar. While the customer is waiting for their
guitar, they will be exposed to several guitar professionals playing
acoustics and electrics, refreshments, and additional sales staff
demonstrating other products for sale. Findeison makes this event
work by having vendors supply the strings for free to Bringe Music.
Findeison provides the four staff members necessary to restring
the 200 or so guitars which are brought in.
#12. Sunderland
also likes the idea of creating a calendar sale. Your flyer need
only feature a calendar of the month of December with a different
special for each day. If your store carries a wide variety of
products, you could create several of these calendar sales so
as to expose more products from each category. If you utilize
a web site, posting the calendar on your site provides you with
additional exposure to customers.
#13. The
use of a web site and electronic newsletter is another idea which
Sunderland likes. If you are keeping detailed information on your
customers with a data management program such as ACT 2000, you
can actually create quick e- mail newsletters that will speak
only to the guitar customers, horn customers, keyboard or other
instruments.
lf each of these groups is small,
you can probably manage the creation and sending of the electronic
ad with software in your computer. However, if your database is
large, you may want to consider outsourcing the newsletter to a
service bureau such as OakNet Publishing (www.oaknetpub.com). Firms
such as this provide services at a nominal fee.
#14. Kenny
Cordray of Evan's Music City in Houston, TX. offered a Christmas
promotion they have already utilized. Again working with the Internet,
Evan's joined with an Internet company at www.traxinspace.com
to create a song- writing contest. To enter the contest, from
anywhere in the world, you submit the 3-minute or less material
via the Internet in the MP3 format. While at the Traxinspace website,
consumers could see photos of the various prizes. Consumers in the
Houston area could visit the store to see the actual prizes.
Because
their mailing, and e-mail lists have some 40,000+ names on them,
Evan's can easily promote the event by way of a newsletter and
the Internet newsletter like we mentioned in the last idea. The
contest had no cost to Evan's as the folks at Traxinspace were instrumental
in obtaining the prizes and other event necessities.
#15. About
the middle of December, Sunderland will begin looking for packages
of radio advertising for the after Christmas sales. She also reports
they have had success with utilizing classified ads for after
Christmas clearance sales.
Findeison agrees with Sunderland
on this point as his store has had a level of success utilizing
the classified section of the newspaper to move out excessive
or unique inventory from the group of trade in inventory they
have on hand.
Perhaps, the need or opportunity
of this last minute effort has left you gasping for air, and looking
for time to get the other tasks of the holiday season completed.
Like many retailers, you will probably have to do your personal
shopping at the last minute. In an effort to prevent this happening
for the 2000 holiday season, take a file folder, mark it Christmas
2000, and begin to fill it by first tearing out this article and
placing it in the front of your filing cabinet.
As you attend trade
shows, make a point to ask other retailers what they have done
in years past to promote their business. If you find another retailer
with an electronic newsletter, ask them to place you on the list
of recipients.
Most importantly, of the fifteen
ideas we have shared here, try several of them and then document
what the results are. Make note of how you think you could improve
for next year. Invite your employees to brainstorm with you to create
some events. It is Christmas time, and while consumers are looking
for items which help to fulfill their need for music in their life,
remember that music is a form of entertainment.
Your store needs
to not just be the place that sells music, but to be itself a
part of the entertainment the consumer wants to enjoy.