Adding Sales
Adding to a Strong Sales Department
If you are a retailer that
has computerized your store, one of the advantages is your being
able to accumulate a sizeable amount of information, and being
able to generate many informative reports. This, however, is also
one of the disadvantages of having the computer system. There
are so many reports available, along with those automatically printed
each month, that frequently the valuable information can get lost
in the shuffle.
One of the best judgments you
can make in regards to your personal time management is to review
the reports that you are generating. If you are not using a report
to verify figures, or to make decisions, then you may want to consider
deleting that report from those being created. And what about the
reports you are using, or that you could use? Perhaps, you can use
some of the information in growing your business.
Many progressive
retailers make a point to attend a trade show. During the show
these retailers, in addition to the reports and manufacturer's order
forms they have brought with them, are visiting with other retailers
and wandering the aisles looking for the proverbial "Beanie
Babies" of the shooting sports industry.
To maximize your
attendance at a show, you may want to consider creating a group
of retailers from different parts of the country to get together
each day, either before or after the show, to compare notes and
opportunities that you have found while wandering the aisles or
attending the seminars. This "think tank" would then
become many extra sets of eyes and ears for you at the show. The
show will be a successful event for you because of the retailers,
vendors, products, or services you have now found at it.
Probably,
there is also a future success story for you to be found in the
reports your computer is now generating. In addition to this "hidden
information" on your reports, there are factors and trends
within your store that can lead you to additional sales.
Starting
with the information that your computer generates for you, the
sales by department and fine-line report would be one of the best
areas to examine.
This report should list for
you the sales, month and year to date, for each of the categories
that you have in your store. The four factors that should stand out to you would
be the fine lines that have shown the greatest increase in actual dollar
sales over the last year, the fine lines with the largest
margin, the fine lines with the fastest turn in merchandise, and
the fine lines that have shown the largest margin increase in the
last year.
Each of these signs indicate
probable healthy growth that would merit additional research for
widening the product selection,
product depth, and perhaps the addition of related fine lines In
regards to any business that is looking for opportunities
for growth, this would probably be one of the financially safest
areas in which to gamble.
The second area that you should
examine is the competition to determine which areas your competition
is strong in. The reasoning for this is to make sure any area in
which you decide to expand should not be an area in which the competition,
whether it is another independent retailer or a chain store, is
already strong.
In our example, consider a retailer
that has a selection that, overall, is his strongest sales
department. Looking at the competition, we find that most of the
box stores and discount stores also have a smaller selection of the same products. Closer
examination of the fine lines within the department indicates
that some of the best margins are with the more expensive items.
And again looking at the competition, we find that they are offering
a limited selection, more inexpensive items, and that they each
carry many of the same lines as each other.
Here is the opportunity
to carry unique product lines or products the competition does
not stock. You can demonstrate to your customer that you are priced
right, by carrying a small selection of the same rifles the chain
store does. Pricing these items with little to no margin to match
the price of the chain store will verify to your customers that
you are priced correctly on all of the items you sell.
The second
point that we are looking for, are areas which have a substantial
turn. Looking at our example dealer, we find other items have
the highest turn. While the competition offers many of the same
products, he is pleased with the quick turn of these products
in his store.
One of the opportunities that
we would see in this scenario would be to expand the selection to
include several unique choices in regards to sizes or colors. Adding these items, we will probably find we can again
increase our margins.
Start this exercise
by looking at the reports from your computer, and then begin to
look for these opportunities. You will not only grow the sales
in your store, but you will find many ideas to offer services to
your customers that the competition just can't match.