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With over 25 years of frontline experience Tom Shay is America's leading small business management expert. He's a "Must Have" for your next event.

e-ret@iler
June 2001
Sent at your request by Profits Plus Seminars & Tom Shay

What you will read in this month's issue of the e-ret@iler:
1. A new article on the Profits Plus Seminars website
2. e-ret@iler advisory of the month
3. Your free subscription to the e-ret@iler
4. Contacting Profits Plus Seminars and Tom Shay

1. Building a Team
Our June article on the Profits Plus website is entitled,
"Building A Team".
There are many similarities in the way a baseball team develops their players through the minor leagues, and the way a business can develop their employees. In the June article, "Building A Team", we discuss your employees and your winning your own version of the "World Series".

2. Being in business and the genus "lemmus"
Look at the newspaper or watch the television and you are surely exposed to those that want you to think there is a big decline in business. When you look at a current issue of a trade magazine, and place it next to an issue from a year ago, you will probably see a thinner magazine. This is because manufacturers are buying into the declining market idea, and have decreased their advertising.

Does this trend need to have a trickle down affect to your business? Absolutely not! There is a story about the man who had a corner hot dog stand. He worked hard selling hot dogs every day to put his son through college. The father had a good business that grew from year to year. He paid attention to each of his customers, knowing many of them by name.

The son, a business major, came home to visit his dad and noticed the large quantity of hot dogs, buns, drinks and condiments on his hot dog wagon. He said to his dad, "Haven't you been reading the newspaper and watching tv? Business is declining. You should not keep so much inventory on hand."

The dad, thinking that his son must be learning a lot at college, decided to cut back on the amount of supplies on hand. And as he did so, sure enough, business declined. As he cut back further on his inventory, sales continued to decline. And within a short time, the dad's hot dog stand was fulfilling what they had seen on the news; business was really off!

This is where "genus lemmus" comes into the story. The lemming is a bird that lives in the Artic. There is a sub-species of the birds, genus lemmus, that is known for their suicidal swim into the ocean. One starts the dive into the ocean and they all follow. Whenever I see businesses going in a direction because, "that is where business is going", I refer to them as being lemmings.

This act of being a lemming by other merchants can actually benefit you. Perhaps you are a pharmacy and you are calling on nursing homes. Or you may be a building material dealer calling on contractors. Of course, you have competitors who may be hearing and reading these reports. If they are "cutting back" on their staff making these calls, this can be an excellent time for you to gain extra business by making the calls your competition is no longer making.

Whatever products and services you sell, today is an excellent time to look about your trade area. Ask questions of your customers to see if your competition is cutting back. Remember, if the reports say there is a 2% cutback in spending, doesn't that mean that 98% of last year's business is still out there. And wasn't last year a great year for you?

We know there are two kinds of businesses out there. There is "genus merchant extraordinary" and there is "genus lemmus". Look for every opportunity possible and be the extraordinary merchant folks are talking about.

3. Your free subscription to the e-ret@iler
If you have received this edition of the e-ret@iler by way of someone passing it onto you, you can add your name to the free subscription list by following the contact link at the top of the page.

4. Contacting Profits Plus Seminars and Tom Shay
Thank you for inviting us onto your desktop, and taking the time to read our newsletter. We trust you have received some business building ideas from it as we look forward to seeing you again next month.

Get your Profits Plus,


Tom Shay

 

PROFITS PLUS, FOUNDER OF...

 

©1998-2026 Profits Plus Solutions, Inc.
Tom Shay
PO Box 128
Dardanelle, AR 72834

(727)823-7205

MARCH 2026
Have the Small Business Advisories and News sent to your inbox. Subscribe HERE

Small Business

AdvisoriES


Every time I see the logo for Target stores, I think about small businesses and the need to know which people to target as their customers. Of course, of most importance is the person who has spent any money with your business.

 

I ask businesses if they know how much the average person spends with their business. Most offer a quick response with a dollar amount. That answer is incorrect as they are telling me what the average existing customer is spending. The average person in any community spends no money with that small business.

 

Looking for new customers without any plan of how to do so is just spending money. That is why every small business needs to know how to find and use information. Find ideas in the March Small Business Advisory.

Small Business

NewS

Top Story

Employee retention; is it important? Or is it easier to lose an employee and wait for the next applicant to walk in the door? The Small Business News for March shares some statistics of the expense you incur when you make the change instead of working to retain a current employee.

Article of the Month

It is baseball season and we use the sport as an explanation of the cost of growing your business. In Boston's Fenway Park, left field has a wall that is know as the green monster.

 

And that is what growing your business is - a monster! You can't successfully grow your business without a plan and knowing you will have the cash on hand to pay for the growth.


Book of the Month

Are you selling something or persuading the customer? With your employees are you repeatedly telling that employee or are you persuading them to excel?

 

Influence: The Psychology of Persuasion by Robert Ciaidini is our suggested book for March 2026. Most definitely an appropriate read.

All this plus the Internet Tool for Your Business and a staff incentive idea for your business.

BOOK US

With over 25 years of frontline experience Tom Shay is America's leading Small Business Management Expert. He's a "Must Have" for your next event.

Small Business

Advisories

Every time I see the logo for Target stores, I think about small businesses and the need to know which people to target as their customers. Of course, of most importance is the person who has spent any money with your business.

 

I ask businesses if they know how much the average person spends with their business. Most offer a quick response with a dollar amount. That answer is incorrect as they are telling me what the average existing customer is spending. The average person in any community spends no money with that small business.

 

Looking for new customers without any plan of how to do so is just spending money. That is why every small business needs to know how to find and use information. Find ideas in the March Small Business Advisory.

Small Business

News

 

Top Story

Employee retention; is it important? Or is it easier to lose an employee and wait for the next applicant to walk in the door? The Small Business News for March shares some statistics of the expense you incur when you make the change instead of working to retain a current employee.


Article of the Month

It is baseball season and we use the sport as an explanation of the cost of growing your business. In Boston's Fenway Park, left field has a wall that is know as the green monster.

 

And that is what growing your business is - a monster! You can't successfully grow your business without a plan and knowing you will have the cash on hand to pay for the growth.


Book of the Month

Are you selling something or persuading the customer? With your employees are you repeatedly telling that employee or are you persuading them to excel?

 

Influence: The Psychology of Persuasion by Robert Ciaidini is our suggested book for March 2026. Most definitely an appropriate read.

 

All this plus the Internet Tool for Your Business and a staff incentive idea for your business.