8. "Keystone" means:
Pennsylvania
A beer
Selling price is twice the cost
No freight factor

9. The percentage of new businesses surviving 5 years is:
85%
5%
50%
63%

10. The percentage of new businesses surviving 10 years is:
2%
50%
25%
33%

11. As a percentage of sales, shoplifting is approximately:
3% - 4%
4% - 5%
1% - 2%
2% - 3%

12. How does most "shrinkage" occur?
Shoplifters
Employees
Poor paperwork
Vendor errors

13. Where does most employee theft occur?
Sales floor
Stock area
Point of sale
Receiving area

14. A "yes" or "no" answer is a response to what type of question?
Leading
Assumptive
Open ended
Close ended

15. 2/10 means:
1/5% discount
2 out of 10 people pay their bills
2% discount if paid within 10 days
it is an expression for use with CB radios

16. "Open to Buy" means:
I am in the mood to day to write a purchase order
Looking over the shelves to see if any additional inventory is needed
a method of calculating how much inventory should be in the business
it is the time of year when most trade shows are held

17. When standing before a customer, a sales person's arms and hands should be:
Arms at our side, hands with palms up
Folded in a cross arm configuration
It makes no difference
In your pocket

18. The best selling space in a business is:
2'-3' from the floor
stacked on the floor
hung from the ceiling
4' to 6 1/2' from the floor

19. Businesses frequently determine their advertising budget as:
No set pattern
Set dollar amount
Percentage of net profit
Percentage of sales

20. FOB: Destination means:
Beats me
Friend of Bill at the Destination Tavern
Freight paid by the customer
Freight paid by the shipper

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