unique style of staff meetings
as a child, Mother told you to have a good breakfast every day.
The idea behind that advice was that you would receive the proper
nourishment to help you through your day. As you grew older, you
may have decided to forego that early morning meal-just as the many
other people carrying a foam cup and donut bag with them as they
arrive at work.
regard to your business, there is another reason why the advice
of having breakfast could assist you today. There are probably multiple
occasions each month when you would like to sit down with your store
manager, assistant manager and other key personnel to discuss management
issues; and if you are meeting with these key staff members while
the business is open, there will likely multiple interruptions.
Let us share with you a technique utilized by a successful business.
business had experienced some internal problems-the same types of
problems that occur in almost every type of business: details not
being taken care of, jobs not completed, minor disagreements among
team members, and a number of other issues that are counterproductive
to the well-being of any business. These are often the types of
things you want to discuss, but not with all the team members present.
the morning of a breakfast, the five key people meet in the store
parking lot at 7:00 a.m. and carpool to a nearby restaurant. The
meeting starts with coffee and a chance to visit with one another.
Because several are scheduled to be at work at 8:00 a.m., a retired
supervisor is available to cover. Other team members volunteer to
provide additional coverage for any other gaps in the work force.
agenda is presented to each of the participants. The agenda was
created by asking the participants to list any needs or problems
they are having, as well as any opportunities they see. The lists
are compared and compiled into one master list. Participants are
invited to bring any supporting evidence for items they have placed
on the agenda.
is ordered and the meeting begun. Everyone is required to take written
notes. The office manager is the official recording secretary. When
breakfast arrives, everyone eats and enjoys a period of casual visiting.
the waitress clears the table, the meeting is again called to order.
Within 90 minutes, everyone has the opportunity to have a good breakfast,
to interact with fellow supervisors, and take back to work a copy
of the agenda, which now details who is responsible for implementation
of each solution.
two weeks, each supervisor reports to the office manager with his
or her efforts and the results to date. Many times the research
and resulting action become a part of the regular staff education
the next supervisors' breakfast is held, the office secretary brings
the notes from the previous meeting. Some reports contain news of
works in progress, while others contain research information so
that a decision can be made during the meeting.
other team members are invited to the breakfast. There are several
possible reasons for this: looking at a person as a supervisor candidate,
needing his or her input for a project in the works, or simply as
on any team there will always be personality conflicts or disagreements
in decision-making, there will need to be ground rules to help make
the meetings more productive.
first is an agreement that with each topic, there will be recognition
of whose opinion will be most important in that particular situation.
For bookkeeping situations it will be the office manager, while
for staffing situations it will be the person overseeing the staff,
to name just two examples. Second, there will likely be decisions
that will be made exclusively by top management.
decisions of the group will be made by way of a verbal vote. Everyone
will know where the others stand. Once an agreement is made, there
will be only positive comments.
A healthful meal and a healthy start to the business day could be
a great combination for a lot of businesses!