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With over 25 years of frontline experience Tom Shay is America's leading small business management expert. He's a "Must Have" for your next event.

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December 2014
Volume 16 Issue 1
pp-solutions
Tom arms out
Article of the Month

The Philosophy of a Winning Store
by Tom Shay

The story I use to start this month's article happened in the 1980's. I remember my father and I attending a meeting in Pennsylvania and both of us being fascinated by the explanation the speaker gave of how to properly order inventory.

Inventory replenishment is wrong! If it were correct, those stores selling Christmas decorations would be buying to replace that merchandise being sold this month.

It is wrong because you do not need to replenish this inventory; you order new products to arrive much later in 2015 for the Christmas season of next year.

nstead of replenishment, you order inventory based upon what you are going to need in the coming months.

Enjoy this explanation of how you should be handling inventory control in 2015.

Click on Article of the Month to read this article.

Book of the Month

Treasure hunt: Inside the mind of the NEW customer
by Michael J. Silverstein and John Butman

Early this Cyber Monday morning of December 1, I did my online shopping.

I did so with my favorite bookstore - Powell's in Portland, Oregon. The Profits Plus library of business books is getting 18 additions as soon as the mail man visits us with a package.

We hope you take advantage of the time and effort we put into finding books that can help you in your business.

This month's book suggestion is fascinating! The book gives insight into how customers make their decisions about where they will shop, how they will shop and how much they will spend.

I think this can help any business get a better idea of how to do their marketing with the insights from this book.

Click on Book Referral to see the complete list of small business books we have found that can be helpful to your business.






 

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Business Advisory

Magic Santa Dust

Many years ago, I was introduced to a very creative individual, D. Wendal Attig. He has been a guest on e-ret@iler conversations. 

He is also responsible for a lot at Profits Plus. He created the logos, picked our company colors and designed just about everything you have seen since the 1990's.

When I was writing the first book, 100 Profits Plus Power Promoting Ideas, D. Wendal had a promotional event he wanted to suggest we add to the book.

It is a Christmas tradition that his family started in 1985. Many businesses have used the 'Magic Santa Dust' as a promotion and effort of good will toward their customers each year. There is plenty of time for you to do so this year.

Here's a link to the story.

Magic Santa Dust by D. Wendal Attig

$$$$$$

Selling Gift Cards - Just the facts

A frequent question we get each year at this time deals with the selling and redeeming of gift cards - all from the perspective of your accounting.

When you 'sell' a gift card this month, your accounting software (Quickbooks) should not be recording this as a sale. Instead, this transaction is creating a 'deferred liability'. You are taking the customer's money, and at some point in the future, you will exchange the money you are holding for merchandise or services.

It is at that point, that the gift card is actually a sale. This is why you will see all the chain stores working to sell gift cards over the next few weeks and  the day after Christmas they will heavily advertise to get those holding gift cards to redeem them.

$$$$$$

December e-ret@ailer 
conversation guest:
Brent Niemuth

Thursday, December 18 at 8pm eastern, our guest is going to be figuratively given a wide paint brush and big canvas. Brent Niemuth will be sharing his knowledge about direct marketing, branding, and my favorites 'new and creative thinking'. Join us for the final program of 2014; bring your 'thinking cap' as we will surely have ours on.

Here's a link to our library of previous programs. Help yourself to downloads of any of them. Of course, they are free.

E-retailer conversations

$$$$$$

As we start the 16th year of this newsletter, let me share my deep appreciation to the thousands of you who have invited me to send you this information each month.

And to all of you, a very blessed Christmas to you and yours.

 

Internet Tip of The Month

The 'current' ratio

We are counting down the days of 2014 and am about to embark on a new year. How's it looking for your business?

There is a way to get a pretty accurate answer to that question that is specific to your business.

To perform this exercise and learn about your 2015, get your most recent balance sheet. Look at the first section which is 'current assets'. These are all the assets that are expected to be converted to cash within the next 12 months.

The next step is to look at the bottom part of the page which is your liabilities. Within liabilities the first part you will see is 'current liabilities'. These are the bills that are expected to be paid within the next 12 months.

With these definitions, you may find that some of your assets and liabilities are incorrectly categorized.

When you compare the current assets to current liabilities, you want to have the current assets larger than current liabilities. This would mean you are expecting to have the money to pay bills for the next 12 months. 

The 'current ratio' is stated in a specific statement. As an example, if your current ratio was 1.5:1 this would mean that for every dollar of current liabilities you have $1.50 of current assets.

Of course, everyone wants to ask, 'What should my number be?'. This is where having a good accountant comes in. You should discuss this with them. And yes, you can have too much of a good thing. If your ratio was very high, this would indicate you have money that is not working for you.

Current ratio

The Incentive Idea of the Month

People leave people; not businesses

When someone quits, it is not going to be because they do not like the products or services the business provides. They leave because of who they work with, and specifically who they work for.

Just yesterday I visited a local business that has multiple locations. Working there was an employee that I knew from the location that was closer to my home. 

How unfortunate that the person said they liked working for the business but moved to this location (a longer drive for them each day) because of a manager and co-worker at the other location.

When you have only one location, or one team in a service business, you are going to lose this person.

Either way, starting with the owner of this business, it is time for a change in the way people are interacted with.

We want to recognize A Carrot A Day by Adrian Gostick and Chester Elton, whose book provides the basis for each month's incentive idea. 

 


 

 

 

 

 

APRIL 2024
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Small Business

AdvisorieS

"What's your score"? is the name of the April Small Business Advisory. This provides an introduction to our return on investment calculator. It is a great way to understand how well the investment you have in your small business is working for you.

Small Business

News

Top Story

We believe Thursday, April 25 is an important annual celebration for small businesses. While the name of the celebration has varied over the years, the focus is for us to take kids to work with us.

 

This is important for the kids to see what it is we do. They definitely are not going to learn about it in school. Reading the April Small Business News you will see an example from community pharmacists that emphasizes it is up to us as small business owners to introduce kids to what we do.


Article of the Month

While titled, "If not price", the April Article of the Month is asking the question about the focus of your small business in attracting and keeping customers.

 

If there is not something very special about your business, then the only attraction to your businessis that of a low price.


Book of the Month

"The plan as you go business plan" is the April book of the month. The author is Tim Berry who has also created software on the same topic.

 

I do not agree with the concept of "fill in the blank" or "create the plan as you need it" because my experience has been that you do not have as strong as a connection and understanding to your business plan unless you do it yourself and you dedicate the time to create it.

BOOK US

With over 25 years of frontline experience Tom Shay is America's leading Small Business Management Expert. He's a "Must Have" for your next event.

Small Business

Advisories

"What's your score"? is the name of the April Small Business Advisory. This provides an introduction to our return on investment calculator. It is a great way to understand how well the investment you have in your small business is working for you.

Small Business

News

 

Top Story

We believe Thursday, April 25 is an important annual celebration for small businesses. While the name of the celebration has varied over the years, the focus is for us to take kids to work with us.

 

This is important for the kids to see what it is we do. They definitely are not going to learn about it in school. Reading the April Small Business News you will see an example from community pharmacists that emphasizes it is up to us as small business owners to introduce kids to what we do.


Article of the Month

While titled, "If not price", the April Article of the Month is asking the question about the focus of your small business in attracting and keeping customers.

 

If there is not something very special about your business, then the only attraction to your businessis that of a low price.


Book of the Month

"The plan as you go business plan" is the April book of the month. The author is Tim Berry who has also created software on the same topic.

 

I do not agree with the concept of "fill in the blank" or "create the plan as you need it" because my experience has been that you do not have as strong as a connection and understanding to your business plan unless you do it yourself and you dedicate the time to create it.