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With over 25 years of frontline experience Tom Shay is America's leading small business management expert. He's a "Must Have" for your next event.

 

  e-ret@iler newsletter
February 2007
Volume 8 Issue 3

 

Profits_Plus Solutions
Tom Shay Photo
Article of the Month

Silence is not Golden

If your customers are not complaining should you be happy? If your customers are not sending you messages should you be happy? this month's article tells why you want to hear from your customers. Click on Article of the Month to view and read this article.

Book of the Month

Defining Markets, Defining Moments
by Geoffrey Meridity and Charles Schewe

This month's book is a recommendation by one of the e-retailer readers. The book helps you to determine how to market to your customers.

We have more books to suggest for your reading. Click on Book Referral to visit this page on our site.

 

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Profits Plus
P.O. Box 128
Dardanelle, AR
72834 USA
(727) 823-7205 Voice
(727) 898-3179 Fax



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Business Advisory

March 29 is Mom and Pop Business Owner's Day
Deferred Revenue in Gift Cards.

This month I have two items that I want to call to your attention. The first is that March 29 is Mom and Pop Business Owner's Day. this is one of our days to promote who we are and what we do. We should let people know that when they spend money with us, more of the money stays in our community as compared to the money that a customer spends in one of our mass merchant competitors.

The second item for February deals with a financial aspect of our business that many of us do not understand. When you sell a gift card or a gift certificate, you do not ring it up as a sale. Why not?

It is not a sale, because the customer has not taken any product or used any service. Instead they have given you money for which you will eventually provide that product or service, thus it does not show up on your profit and loss statement. As you are holding onto the money, it does show up on your balance sheet. It shows up as an asset as a part of your cash. The matching and offsetting entry is a liability that is often titled, "deferred revenue".

Internet Tip of The Month
New Calculator: Promotional Discount Pricing

Here is another of the new calculators we have added to the Profits Plus website for your free usage.

The concept for this calculator came from two places. The first was the number of times we saw businesses that ran expensive ads yet had minimal markdowns on their merchandise. This concept seems backwards to me. The second was a merchant from Georgia who had the same thought process and had managed to created a chart where they could track the results. This merchant was making sure that the amount of markdowns on merchandise was more than the cost of the advertising. Take a look at what is new on our website.

Go to this link to visit this page: Promotion Evaluator

The Power Promoting Idea of the Month

"How to" clinics

We all want our customers to become more engaged with what we sell. The concept is called, "transforming" the customer so that they are more to purchase more of what we sell. One of the best ways you can help transform your customer is to help educate them with regard to what you sell.

If you sell clothing, you can have a "how to" clinic to show people how to color coordinate their clothing. If you sell hardware, you can teach your customers how to use the hand and power tools you sell. We all want our customers to become more engaged with what we sell, and by helping them to see how to better use what we sell.

 

 

 

 

 

APRIL 2024
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Small Business

AdvisorieS

"What's your score"? is the name of the April Small Business Advisory. This provides an introduction to our return on investment calculator. It is a great way to understand how well the investment you have in your small business is working for you.

Small Business

News

Top Story

We believe Thursday, April 25 is an important annual celebration for small businesses. While the name of the celebration has varied over the years, the focus is for us to take kids to work with us.

 

This is important for the kids to see what it is we do. They definitely are not going to learn about it in school. Reading the April Small Business News you will see an example from community pharmacists that emphasizes it is up to us as small business owners to introduce kids to what we do.


Article of the Month

While titled, "If not price", the April Article of the Month is asking the question about the focus of your small business in attracting and keeping customers.

 

If there is not something very special about your business, then the only attraction to your businessis that of a low price.


Book of the Month

"The plan as you go business plan" is the April book of the month. The author is Tim Berry who has also created software on the same topic.

 

I do not agree with the concept of "fill in the blank" or "create the plan as you need it" because my experience has been that you do not have as strong as a connection and understanding to your business plan unless you do it yourself and you dedicate the time to create it.

BOOK US

With over 25 years of frontline experience Tom Shay is America's leading Small Business Management Expert. He's a "Must Have" for your next event.

Small Business

Advisories

"What's your score"? is the name of the April Small Business Advisory. This provides an introduction to our return on investment calculator. It is a great way to understand how well the investment you have in your small business is working for you.

Small Business

News

 

Top Story

We believe Thursday, April 25 is an important annual celebration for small businesses. While the name of the celebration has varied over the years, the focus is for us to take kids to work with us.

 

This is important for the kids to see what it is we do. They definitely are not going to learn about it in school. Reading the April Small Business News you will see an example from community pharmacists that emphasizes it is up to us as small business owners to introduce kids to what we do.


Article of the Month

While titled, "If not price", the April Article of the Month is asking the question about the focus of your small business in attracting and keeping customers.

 

If there is not something very special about your business, then the only attraction to your businessis that of a low price.


Book of the Month

"The plan as you go business plan" is the April book of the month. The author is Tim Berry who has also created software on the same topic.

 

I do not agree with the concept of "fill in the blank" or "create the plan as you need it" because my experience has been that you do not have as strong as a connection and understanding to your business plan unless you do it yourself and you dedicate the time to create it.